Do you have a local store to shop at?

At the moment we do not, but we’re planning on it in the future. 

How long does it take for shipping?

It depends on where you live. For example, if you pay for 2-day shipping you would receive it within two days. (International shipping varies) 

How do I know my size?

All sizes are standard US fitting.

Currency? 

USD

Do we do wholesale? 

Yes we do and you can contact us for inquiries via info@ertaleshop.com

How do I pay?

Google pay, PayPal, Apple Pay, and credit card

Are the pieces of jewelry real gold/silver? 

All jewelry is gold/silver plated.  

How much is shipping?

Shipping cost is based on your zip code and for international orders, it varies by each country.

What kind of material is used for the shirts?

We use different kinds of high-end fabrics from cotton, silk, nylon...etc 

Does ERT-ALE ship worldwide?

Yes, we do. 

Can I order from Ethiopia?

Yes, you can. 

What is ERT-ALE?

Inspired from a barely known location, Erta-Ale is a hot lava lake in the Afar Depression located in Ethiopia. This name was carefully selected as a sign of metaphor where so many hidden beauties in Africa rarely get noticed and this brand uses its platform to spark light on a continent that stems so much potential. 

Where can I find washing instructions?

Washing instructions are available under each product and inside most of our clothing.

Do you offer returns?

Yes, we do offer returns, but you will have to pay for the shipping costs and you will have to do it within 7 days of receiving the products. 

Do you offer exchanges?

Yes, we do offer exchanges, but you will have to pay for the shipping costs and you will have to do it within 7 days of receiving the products.